Student Services Coordinator - North Augusta, SC
Located at Southern Wesleyan University’s learning center in North Augusta, South Carolina, the Student Services Coordinator reports directly to the Director of AGS Student Services. The goal of the Student Services Coordinator is to ensure efficient communication of all Adult and Graduate Studies policies and procedures to current students, and to provide the highest quality academic student services, including academic advising. In addition, the position is responsible to compile various reports when required by the Director.
Position is available immediately.
Working collaboratively with members of various departments, the Student Services Coordinator will support the mission of Southern Wesleyan University, ensure optimum customer service, offer support to students, faculty and staff, and encourage students, faculty and staff to integrate faith and learning as essential parts of daily living. Data analysis and problem-solving are also required. The primary functions of the position are as follows:
- Conducts thorough and accurate academic advising for all students assigned to the learning center, both graduate and undergraduate. Processes all transfers between programs, consulting with students on academic schedule changes, initiating schedule change processes, processing paperwork, and ensuring the efficient progression of students toward graduation. The position plays an integral part in the retention of Adult and Graduate studies students.
- Serves as point of contact for student questions/concerns.
- Assists students in requesting special accommodations or with filing for disability services.
- Coordinates the processing of all grievances, complaints and appeals from both instructors and students.
- Follows-up with withdrawn students.
- Manages the in-house book delivery process.
- Administers various surveys as needed.
- Works collaboratively with Enrollment Management to strategically enroll new students.
- Oversees student registration/orientation.
- General filing as required by position.
- Supervises the Site Assistant by coordinating projects for scheduled work hours, covering duties in the absence of the Site Assistant; provides general supervision and oversight for the Site Assistant position.
- Assists various university departments in communicating with students.
- Oversees facilities management or reports facility needs to other designees as deemed appropriate at the individual site, and coordinates/accommodates room rental opportunities.
- Prepares and maintains reports on a monthly basis, including tracking reports on current students, crime report, withdrawal report, and advising report.
- Other duties as assigned by the Director of AGS Student Services.
The following qualifications and skills are required:
- Bachelor’s degree is required with experience or academic studies in student personnel services, education, counseling, or related field; graduate degree in student personnel services, student affairs, higher education administration, or related field preferred.
- Strong interpersonal and organizational skills with the ability to prioritize concerns, requests and expectations to meet deadlines.
- SWU is committed to maximizing the use of technology in its daily operations and in achieving its strategic goals; the ideal candidate will be familiar with integrated database management systems, including reporting, and have a high comfort level with web-based, mobile and PC applications including but not limited to the use of Microsoft Office (Outlook, Word, Excel, PowerPoint). Excellent keyboarding skills along with experience with other office equipment such as a scanner and copier is desirable.
- Capacity to work effectively and cooperatively with students, university faculty, and administration. Ability to listen to all points of view in analyzing situations and to use sound judgment in the decision-making process.The person in this position should have a proactive style in pursuing resolutions to student issues.
- Excellent written and verbal communication skills. This position requires the ability to effectively communicate program policies and procedures to students, as well as to effectively communicate with faculty, staff and administrators in various university departments.
- Ability to multi-task and be detail-oriented are critical.
- Desire to be a team player along with demonstrated ability to work independently to meet expectations and deadlines with minimal supervision are essential.
- Mission and Lifestyle Expectations. The university is a Christian liberal arts institution in the Wesleyan-Holiness theological tradition. In light of SWU’s unapologetically Christ-centered mission, all employees are expected to embrace the university’s Statement of Faith, respect its Wesleyan heritage, and adhere to its lifestyle expectations.
- Physical/Environmental Requirements. High visual acuity necessary to do editorial work, proof documents, and manage files. Requires ability to sit for periods of time in an interior office environment. May require infrequent lifting of objects up to 10 pounds, and occasionally items up to 20 pounds.
- Work Schedule. Generally, work hours are Monday-Thursday, 9:00 am-6:00 pm with flexibility required for evening appointments; Friday, 8:30 am-2:00 pm. May require travel or work outside of regular work schedule for special events.
- Pre-employment Screening. Employment is contingent on the completion of a criminal background screening.